QUESTIONS RELATED TO DELIVERY AND TIMELINES:
What is the usual delivery time for products? Can I place a rush order?
While we can ship most orders within 10 days of approval of proof, the high end designer products usually take 2-3 weeks to deliver. In case of a rush order, please email us explaining the circumstances while placing the order. While we do not charge extra for a rush order, we will revert to you within 24 hours if we can fulfill the order by the specified date.
Do you deliver outside of India as well?
Yes, we do deliver outside India as well. We have tied up with FedEx, UPS, Aramex and others for all international deliveries. We also work with renowned courier companies for local deliveries within India.
Do you supply sweets and chocolates as well along with sweet boxes?
No, we do not handle perishable goods like sweets and chocolates as import of food items is prohibited or controlled in most countries.
How do I track my order post shipment?
After the order completion, we shall notify you when it is dispatched. We shall share the tracking details of your order, i.e. the service used and the tracking number.
QUESTIONS RELATED TO ORDERING AND PAYMENTS:
Where are you based? Do you have a retail outlet where I can come and select a products and invites?
Our retail outlet is based in Brampton, Canada and we are also an online retail company based out of Canada and India. All the images on our website are high resolution pictures of the actual product. All the products are available in store and online.
Can I buy extra envelopes and protective plastic covers / sleeves for the cards?
Yes you can. Please consult us for extra charges incurred for your choice of cards before placing your order.
Can I add extra inserts / pages in the card?
Yes you can purchase extra inserts. Please consult us for extra charges incurred for your choice of cards before placing your order. The cost of the extra insert will differ from card to card.
Can I order any quantity of cards and / or add-ons?
There is a minimum quantity specified for each product that you can order. We do not offer printing when cards less than 100 are ordered. In case you still require printing, extra charges may be levied, you may consult us before placing an order.
What if the product I liked is sold out?
Our products have limited inventory and sell out fast. In case a particular product is sold out, please contact us and we will try and source it especially for you. We cannot guarantee its availability but will leave no stone unturned to try and source it.
QUESTIONS RELATED TO PRINTING CHARGES
What are the printing charges? Are they charged extra?
We offer free printing on all orders above 100 in numbers. Free printing includes two inserts and the envelope. Printing on any other area would be chargeable.
For languages other than Hindi and English we would require you to send the typed matter and the fonts
QUESTIONS RELATED TO DUTIES AND TAXES
What about additional levies, taxes and duties?
Taxes are calculated as per country and provincial regulation. All other charges, including but not limited to, customs or import duty, local taxes and duties are payable by you. We are unable to calculate those duties at the time of order but our support staff can find it out for you on request. Since these are matters beyond our control, we are unable to take responsibilities for such levies.