We strive to add you to our list of satisfied customers. However if for some reason you do seek an exchange or a refund the following policy is in effect:
- Printed cards, boxes and accessories cannot be returned or exchanged under any circumstances.
- We try and show different angles or the products on our website through professionally shot photographs. The final product however can differ from the picture are your screen parameters such as colour, resolution, brightness, contrast and many others are beyond our control. We do not entertain returns or request for refunds if you do not “like” the product shipped to you and/or product, paper, colour variation from the online pictures.
- Handmade paper tends to vary both in gsm (grams per square meter) and colour. A variation of ±10% is an acceptable norm worldwide. There might be minor variations in paper of other grades too. Products cannot be returned in case of such variations.
- If you receive goods in damaged condition, you are required to register a valid complaint with the courier company or carrier for consideration of a replacement. The complaint reference number given to you should be immediately sent to us as well via email for us to follow up at our end with the carrier. In case you do not raise a complaint before receipt of goods and have signed on the receipt, we cannot entertain replacement on ground of goods received in damaged condition.
- Sizes of boxes and cards tend to vary a little from what is mentioned on our website. In order to give you the best quality product, we reserve the right to alter the size of the product slightly. Any rejections on this account is not eligible for refund or exchange.
- If your selected product is not available your money will be refunded within 7 working days of your placing the order.
- If you think you have a valid reason for exchange or refund, please use our contact us page and write to us. We will try and either resolve the problem or process a refund.
- In all cases where the product has been shipped and in case a refund has been agreed to, two way shipping charges will be deducted before making the refund. We would also require the customer to ship back the product back to us to be able to process the refund